Choosing the right DNA test
If you are comparing human genetic testing, methylation testing, pet DNA testing, or another available test, tell us what you want to learn so you can be directed toward the most relevant information.
DNAOM customer support
DNA testing support that makes your next step clearer.
Have a question about choosing a DNA test, collecting your sample, an existing order, or what a report is designed to show? DNAOM helps customers across the United States find practical answers before and after ordering.
- Test selection guidance
- At-home sample help
- Order and report questions
Not sure which DNA test fits?
Start with what you want to understand, then compare the available DNAOM testing options.
How we can help
Contact DNAOM based on the question you have
DNA testing questions can be very different depending on whether you are still comparing tests, preparing a sample, or looking for support with an existing order.
Sample collection questions
Get clearer information about preparing an at-home test, collecting the required sample, and following the instructions associated with your selected DNA test.
Order and report support
If you already ordered, let us know whether your question relates to the order process, result timing, account access, or the intended scope of your DNA report.
Before you contact us
A little context helps us point you in the right direction
You do not need to send unnecessary sensitive genetic information to ask a general question. A few practical details are usually enough to clarify what kind of help you need.
- Tell us which test you are considering. Mention the specific product or testing category when possible.
- Explain what you want to understand. For example, test selection, sample collection, an order, turnaround time, or report information.
- Include order details only when relevant. If your question concerns an existing purchase, provide the appropriate order information needed to identify it.
- Avoid sending unnecessary sensitive information. General product questions usually do not require you to share your genetic results.
Health-related questions:
DNAOM can explain the intended purpose and general information
associated with its available tests. Genetic test information
should not replace individualized diagnosis, treatment, or
medical advice from a qualified healthcare professional.
Find answers faster
You may already find the answer in our DNA testing guides
If you are still researching a test, these resources explain common DNA testing questions before you need individual support.
1
Understand what DNA testing is
Start with the fundamentals and learn what DNA testing can and cannot help you understand. Read the DNA testing guide.
2
Learn how DNA testing works
Review the general process from sample collection through laboratory analysis and reporting. Learn how DNA testing works.
3
Compare tests by your goal
Different tests are designed to answer different questions. Learn how to choose the right DNA test.
4
Review the at-home collection process
Understand what to expect before collecting your sample. Explore at-home DNA test kits.
Choose the right path
Useful DNA information starts with the right resource
Choose the area that best matches your question so you can move directly to information relevant to your situation.
DNA testing options
Browse DNAOM testing categories if you are still deciding which type of test best matches what you want to understand.
Explore DNA testingDNAOM support center
Find support related to orders, sample collection, account questions, testing processes, and result-related information.
Visit supportFrequently asked questions
Review answers to common questions about DNAOM, DNA tests, ordering, collection, reports, and general customer support.
Browse FAQs
Research before ordering
Understand the test before you choose
Comparing purpose, testing process, turnaround expectations, and cost can help you make a more informed decision before purchasing a DNA test.
Test kits
DNA test kits
Learn more about DNA test kit options and how an at-home testing process generally works.
Human testing Genetic health testingExplore genetic testing intended to provide information related to specific health-focused questions.
Pet testing Pet DNA testingReview DNA testing options for dogs and cats, including breed and health-related testing categories.
Accuracy Are DNA tests accurate?Understand the factors that can influence DNA testing accuracy and how results should be interpreted.
Turnaround How long do DNA test results take?Learn what can affect processing and when you may expect results from different DNA testing workflows.
Pricing How much does DNA testing cost?Understand how test type, reporting scope, and laboratory requirements can influence DNA test pricing.
Still have a question?
Start with DNAOM support and find the right next step
Whether you are comparing tests, preparing a sample, or looking for help with an existing order, use the support center to find the information most relevant to your question.
Before you contact us
Common DNA testing questions
How do DNA test kits work?
At-home DNA testing generally involves receiving a test kit, collecting the required biological sample, returning it according to the provided instructions, and waiting for laboratory analysis.
Learn how DNA test kits workHow should I choose a DNA test?
Start with the question you want the test to help answer, then compare the sample type, reporting scope, intended purpose, and limitations of each option.
Compare DNA test optionsWhere can I see DNAOM pricing?
Pricing can vary by testing category and the scope of information included with the selected product.
View DNAOM pricing