Last updated: July 1, 2026
DNAOM.com respects your privacy and is committed to protecting the personal information provided through our website, ordering process, testing services, customer support channels, and reseller operations.
This Privacy Policy explains how information may be collected, used, stored, disclosed, and protected when you use DNAOM.com or purchase a testing service.
By using this website or placing an order, you acknowledge the practices described in this policy.
Depending on the service ordered and how you use the website, we may collect:
Your name
Email address
Telephone number
Billing address
Shipping address
Order and transaction details
Payment confirmation information
Account or order reference numbers
Information submitted through contact forms
Customer support communications
Kit registration details
Sample identification information
Consent forms
Testing documentation
Information required for the selected laboratory service
Browser, device, IP address, and website usage information
Payment card information may be processed directly by a third-party payment provider. DNAOM.com may not receive or store complete card details.
Some testing services require clients to submit biological samples, including cheek swabs, blood samples, or another approved sample type.
Samples may be linked to an order number, kit number, laboratory reference, or other identification method.
Clients must collect, identify, package, and return samples according to the instructions included with the testing kit.
Some tests require signed consent forms or supporting documents before processing can begin.
Biological samples and information required to perform the selected test may be shared with the applicable laboratory or testing provider.
DNAOM.com may use personal information to:
Process orders
Confirm payment
Deliver testing kits
Register kits and samples
Coordinate laboratory processing
Verify consent forms and supporting documents
Communicate about an order or sample
Provide customer support
Arrange sample recollection or re-testing
Deliver or facilitate access to results
Prevent fraud and misuse
Improve website performance
Maintain business and transaction records
Meet legal, accounting, tax, regulatory, and contractual obligations
Information will be used only for legitimate testing, operational, security, customer service, business, and legal purposes.
DNAOM.com operates through a reseller process.
This means the order may be placed through DNAOM.com while sample analysis is completed by an independent laboratory, testing provider, or service partner.
Information required to complete the service may be shared with:
Testing laboratories
Reseller partners
Order management providers
Payment processors
Couriers and shipping providers
Website hosting providers
Email and communication services
Technology and data storage providers
Customer support providers
Professional advisers
Legal or regulatory authorities when required
Results are sent or made available through the applicable reseller process.
Depending on the test, results may be delivered by email, online portal, downloadable report, or another secure method.
The laboratory or testing provider may maintain separate privacy, data retention, sample storage, and quality-control procedures.
Some tests require completed consent forms, identity verification, medical details, or additional authorization.
Laboratory processing may be delayed until the required forms and documents have been received and approved.
DNAOM.com may collect, review, store, and share required documentation with the relevant laboratory or service provider for the purpose of completing the test.
Some samples may fail or require re-testing because of:
Insufficient biological material
Contamination
Degradation
Incorrect sample collection
Improper packaging
Shipping damage
Missing identification
Missing or incomplete consent documentation
Laboratory quality-control requirements
Technical limitations
When re-testing is required, DNAOM.com and the applicable laboratory may use the client’s contact, order, sample, and test information to arrange the next steps.
Prenatal testing may involve additional consent, identification, privacy, medical, sample collection, and shipping requirements.
Prenatal samples must be returned according to the instructions included inside the prenatal testing kit.
Clients must not use general return instructions or instructions from another product.
Failure to follow the prenatal instructions may result in delays, rejection, or the need for replacement samples.
Published laboratory turnaround times begin only after:
The samples arrive at the laboratory
The samples are accepted for processing
Required consent forms are received
Required documents are approved
Laboratory intake is complete
Shipping time, courier delays, customs delays, sample collection time, missing documentation, sample failure, recollection, and re-testing are outside the laboratory turnaround time.
DNAOM.com may use cookies and similar technologies to:
Operate the website
Maintain shopping cart functions
Remember preferences
Process checkout activity
Understand website traffic
Measure performance
Improve user experience
Detect security or technical issues
Browser settings may allow users to block or remove cookies. Disabling certain cookies may affect website functionality.
Personal information may be retained for as long as reasonably necessary to:
Complete the ordered service
Maintain laboratory and business records
Provide customer support
Resolve disputes
Prevent fraud
Meet tax, accounting, legal, contractual, and regulatory obligations
Enforce applicable agreements
Independent laboratories and testing providers may maintain separate retention periods for samples, test data, consent documents, and laboratory records.
DNAOM.com uses reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, email service, online transmission, or storage system can be guaranteed to be completely secure.
Clients are responsible for protecting their email accounts, passwords, order information, downloaded reports, and portal access details.
Subject to applicable legal requirements and identity verification, clients may request:
Access to certain personal information
Correction of inaccurate information
Updates to contact details
Information about how personal information has been used
Withdrawal from optional marketing communications
Deletion of certain information where retention is not required
Some information may need to be retained for laboratory, transaction, legal, accounting, tax, regulatory, security, or fraud-prevention purposes.
DNAOM.com may send transactional communications regarding:
Order confirmation
Payment
Kit shipment
Tracking
Sample status
Consent requirements
Missing documentation
Re-testing
Results availability
Customer support
These communications are necessary to manage the service and may continue even when a client has opted out of marketing emails.
Orders involving a minor must be authorized by a parent, legal guardian, or another person legally permitted to provide consent.
Additional documentation may be required before a minor’s sample can be processed.
DNAOM.com may link to third-party websites, payment providers, laboratories, couriers, or online platforms.
DNAOM.com is not responsible for the content, security, availability, or privacy practices of third-party websites.
Clients should review the applicable third-party privacy policies before providing information.
DNAOM.com does not sell personal testing information to third-party advertisers.
Information may only be shared when reasonably necessary to complete the service, operate the website, comply with legal obligations, or protect legitimate business and security interests.
DNAOM.com may update this Privacy Policy to reflect changes in testing services, laboratory relationships, website operations, legal requirements, or data practices.
The updated policy will be published on this page with a revised date.
Questions or privacy requests may be directed to:
DNAOM.com
Email: info@dnaom.com
Website: DNAOM.com
