Terms

Terms and Conditions

This page sets out general site and ordering expectations for DNAOM. Specific testing conditions may also depend on the product selected, the quality of the submitted sample, consent requirements, and the laboratory workflow tied to that test.

General ordering terms

Customers are responsible for selecting the correct test category for their goal.
Samples must be collected and returned according to the instructions supplied with the ordered test.
Turnaround estimates begin after laboratory receipt of the sample and may vary by analysis.
Testing may be affected by sample quality, documentation requirements, or the specific workflow of the selected service.

Visit support or FAQ if you need clarification before ordering.